Troubleshooting guide
Please call us for support during office hours. Outside of these hours a guide to common problems is listed at the bottom of this page.
During office hours
Please call us on
01273 32 32 39
(10 – 4, Monday, Tuesday, Friday)
Please note our winter opening hours are Monday, Tuesday and Friday, 10am to 4pm. We are closed bank holidays and weekends
Closed for Christmas Saturday 21 December to Thursday 2 January, inclusive.
We’re sorry that you’re having trouble with your mobility scooter or powerchair. The most common problems that cause a scooter or powerchair not to start and their solutions are listed here:
- Scooter has completely run out of charge – plug scooter into charge for at least 3 hours (Rascals & Shoprider Wispa – built in charger under flap at back of scooter, otherwise a separate charger is supplied)
- Still plugged in and on charge – unplug the charger
- Key has been left in scooter, causing it to go into sleep mode – turn the scooter off and then on again
- Lever on the bottom back of the scooter has been left in freewheel mode – push the lever back down.
- Levers on the bottom back of the powerchair have been left in freewheel mode – turn both levers 90 degrees.
- Cable (halfway down the steering column) has become dislodged – disconnect completely and push back in until you hear it click (Rascal scooters only)
- Scooter has been driven for a considerable time on low speed, causing the motor to trip – turn off the scooter, press the reset button once, then turn key back to on position (Rascal – reset button is beside the charge indicator at the back, Shoprider – reset button is under the seat)